You can search by subject area if you select one of the options in the
Available Subjects section of the search criteria
Alternatively, you can enter the course title or code in the Course search
box and select Search or press the carriage return key on your keyboard.
The Venue, Day and Time selection options allow you to limit your course
search results to the Venue and/or Day-Time of your choice.
Select the Available checkbox to see courses that you can enrol for online.
If you leave all the search options blank, then you will be shown all our
3. How old do I need to be to enrol on one of the courses?
On Course South West are an adult education provider and our funding requires
that our learners are 19 years or older on the first day of the academic year
which starts on September 1st. If you are in doubt or are younger but would like
to discuss learning with us, then contact us using the information in 1. above
4. Why can I only enrol for some of the courses online?
It is important that people choose the course that is right for them and we
have lots of options available for our Qualification and Vocational courses.
Where there might be other options or a discussion with a Learning Adviser will
help us identify the right course for you or if you qualify for funding, we
would like you to contact us before you enrol.
5. Is funding available for courses?
Many of the courses offered on this website and in our brochures, are funded
and the prices shown are the amount that the learner is required to pay.
Some courses can be provided at concessionary/reduced prices for learners who
are in receipt of qualifying benefits. Please see Our Terms and Conditions to
find out if you might qualify for these concessions. You cannot claim
concessionary prices online you must bring proof of status to our learning hub
at Hyde Park House, Mutley Plain, Plymouth PL4 6LF and enrol in person.
Please be aware we cannot refund the difference if you pay the full price online and then request the reduced rate.
To be eligible for our funded courses a person must be legally resident in
the UK/EU or EEA for three years prior to the beginning of the course, or you must be
a refugee who has been resident in the UK since the granting of refugee status,
or an asylum seeker with 6 months residency.
6. Can I make payment for more than one enrolment at the same time?
Unfortunately, we are unable to process multiple enrolments online. Each
enrolment has to be processed individually. We apologise for any inconvenience
this may cause.
7. What happens if I need to withdraw from a course?
In the unlikely event you need to withdraw from a course then please contact our Customer Services team on 01752 660713 or email us at firstname.lastname@example.org. Please see our Terms and Conditions for information regarding withdrawals and related charges.
8. How do I claim any outstanding On Course Points credits?
We cannot administer remaining On Course Points online, please do not enrol online, contact our Customer Services team on 01752 660713 or email us at email@example.com, who can help you enrol and claim any remaining points.
9. What should I do if I forget my Password?
It is not unusual to lose your Password or forget you already have an account registered to your email address!
Anyone who has registered on one of our courses in the past, may already have an account setup. You can reset your Password by selecting the Sign In option from the Your Account menu, there you will find a Reset Password link. You will be required to submit your Surname and Email Address. Where a valid account is found to exist, for the information submitted, a Reset link will be sent to your Email address.
Please check your Spam filters, Junk or Clutter folders if a mail is not received. Should you remain unable to log in then please call us on 01752 660713 or email:firstname.lastname@example.org
ENROLMENT TERMS AND CONDITIONS Academic Year 2017-2018
Academic Year 2017-2018
To be read in conjunction with the Course Information Sheet prior to
Welcome to On Course South West
that you will choose to study with us. However, before you enrol on the course
of your choice, please read the following information in conjunction with the
Course and Venue/Map Information.
Should you have any questions
please do not hesitate to contact us.
If the third character of your course code is an A, a concessionary fee
is available for persons receiving the following benefits: Job Seeker's
Allowance; Employment Support Allowance; Universal Credit and Working Tax Credit
(both with household income under £16,010); Housing Benefit; Income Support;
Pension Credit or Council Tax Benefit.
If the third character of your course code is a F, a concessionary fee is
available for persons unemployed and receiving the following benefits: Job
Seeker's Allowance; Employment Support Allowance and Universal Credit (both work
related only) or enrolling on a first full Level 2 aged 19-23.
For a list of eligible benefits and evidence, please contact us
We regret we are unable to accept under 19s on any of our courses under
these terms and conditions, due to Skills Funding Agency funding restrictions.
You need to be 19 before 1 September 2017 to enrol. This means you will have
been born on or before 31 August 1998.
If you are under 19 years of age and would like to enquire about your
eligibility to enrol on an adult learning course, please contact us at the
Postal enrolment address
On Course South West, Hyde Park House, Mutley Plain Plymouth PL4 6LF
Telephone: 01752 660713 Email: email@example.com
An enrolment (place on a course) is for the person who is identified on
the enrolment form, or whose personal details are given at the time the
enrolment is taken. The enrolment (place on a course) is not transferable to
The responsibility for payment of the FULL course fee (either full
fee or concessionary fee) remains your responsibility even if your status
Therefore, if you are paying for part of your course using our
payment plan system, you are still liable for any fees proven to be outstanding
against your payment plan agreement.
Explanation of Fees
fee includes tuition, registration, certification and exam fee (if
fee is a reduction of the tuition fee (partial or full).
are for materials used during your learning activity that you take away with
you, for example, hairdressing kits, art work, models and food etc.
If your course is advertised showing a material fee, you will be
expected to pay this when you enrol -please see your course information sheet
Payment of Fees
Places on courses cannot
be reserved without payment, proof of benefit or self-declaration form (if
applicable), or a letter from your employer confirming that they will pay the
total course fees. There are a number of ways that you can pay for your
Online – using a
debit or credit card.
- in person only at Hyde Park House, Mutley Plain, Plymouth, PL4 6LF with
your fully completed and signed enrolment form and proof of benefit or
self-declaration, if applicable.
By Cheque or Postal Order - either in person at Hyde Park House, Mutley
Plain, Plymouth, PL4 6LF or by post to the same address. If posting, please
ensure you complete and sign the enrolment form. If you are claiming a
concessionary course fee, please also attach a copy of your proof of benefit or
self-declaration form. Please make the cheque or postal order payable to On
Course South West.
Debit/Credit Card - either in person at Hyde Park House, Mutley Plain,
Plymouth, PL4 6LF, or by telephoning 01752 660713 and providing your card
details along with the full details of the course you want to enrol on
(including course code). We will need to speak to the cardholder when we process
the payment. You can only enrol by telephone if you are paying the FULL course
fee and have received an enrolment pack; we will complete the enrolment for you
whilst you are on the telephone.
By Payment Plan - while our courses
offer excellent value for money, we are aware that for some of our learners it
would be most helpful to be able to spread the payments. For that reason, and
for personal enrolments there is a payment banding system available to make
payment for individual courses easier.
Band 1 – individual courses
with a fee of less than £250.00, and
under 15 weeks duration, to be paid in full on enrolment.
Band 2 – individual courses
with a fee between £200.00 and £500.00, and
over 15 weeks duration, require
25% of the total course fee to be paid on enrolment. The remaining balance
to be paid in 3 equal instalments once your course has started.
Band 3 – individual courses
with a fee between £501.00 and £1,000 require 25% of the total course fee to
be paid on enrolment. The remaining balance to be paid in 8 equal
instalments once your course has started.
Band 4 – courses costing
over £1,000 require learners to contact the Finance Team to agree individual
payment plans unless paying in full. Call
01752 660713, or email
All agreed instalments will be managed by Direct Debit method and
will incur an additional administration fee of 1% or £5, whichever is greater.
Keeping up to date with payments to On Course South West is a necessary part of
your enrolment. Failure to do so may affect your credit score.
On Course South West may withhold any certificates if there is an
employer is paying for your course - we require a letter from your employer
on their company headed paper, with your enrolment form, stating that they will
pay the total fee for the course. We will then arrange for an invoice to be
sent. The employer will not be eligible for any reduced fee (concession), or
have the option to pay using our payment plan system.
regarding your attendance and achievement may be disclosed to your employer at
Please be aware that should you withdraw from a course
you or your employer will still be liable for the full cost of the course.
Non-payment of invoice/s may be passed to our solicitors if necessary. You
do need to be aware that non-payment of invoice may affect your financial credit
Refund of Fees
Refunds are not generally given.
However, fees may be refundable,
on application, in specific circumstances:
Before the course starts:
A full refund
will be made when a course does not start and is cancelled by the Company.
The Company will not be liable for any claims or losses that you may suffer
from the cancellation of a course.
change your mind and wish to withdraw before the course begins a full refund
WILL NOT be given. There will be a charge of
£30.00 for administration costs which will be deducted from the
fee you paid and a refund of the difference made to you.
If the content
of the course is materially altered from that which you enrolled for or is
held at different dates or times to that advertised and in either case you
decide you do not wish to attend, a full refund will be given.
course has started:
Once a course
begins, should you wish to
transfer from one course to another, there will be a charge of
£30.00 for administration, plus
any additional course fees.
Once a course
begins and your tutor recommends
that you transfer to another course and you decide to transfer, there will
be no administration charge, but
you will be required to pay any additional course fees. If you are unable to
attend the new course suggested by your tutor or decide not to transfer, you
will be withdrawn from the course and a full refund will be given to you. If
you attend the new course and then change your mind no refund will be given.
A full refund
of the exam/accreditation fee and a pro rata refund of the tuition and
material fee when a course has started but is subsequently closed by On
Course South West. The company will not be liable for any claims or losses
that you may suffer from the early termination of a course.
Fees will only be refunded to the person who paid.
Refunds will be processed by cheque for fees originally paid by cash
Refunds will be processed to the card originally used to pay for
fees, unless this card will have expired.
No refund can be processed until payment has been received and
cleared. This can result in a 10
-14-day delay for fees paid by cheque due to the clearing process.
What You Can Expect from On Course South West CIC As a learner with On Course South West, you can expect:
Access to a
broad and balanced range of activities to appeal to as wide a section of the
community as possible
A friendly and
prompt response to all enquiries informed by well-presented and accurate
process which makes clear what is expected of you as well as what the
company will provide
range of teaching and learning strategies which will suit your aims and
experience and which are appropriate to the course content
regularity and punctuality by all staff
feedback and assessment on your progress
opportunity for you to evaluate your course
experienced staff who are supported by staff development
efficient and courteous processing of financial matters that affect you
environment free from discrimination
and impartial advice from impartial Learning Advisers before, throughout and
on completion of your course whether this relates to further study or
Access to a
formal complaints procedure
of cancellation of courses with reasonable attempts to provide you with a
A letter sent
to your last known address inviting you to collect your accreditation
certificate. Please note: replacement certificate requests to the awarding
body will involve a fee which is your responsibility.
Text or email
updates on a variety of information, e.g. bad weather closures, and other
course related information, sent to the last contact details provided for
our records. We will not pass your email address on to external third
of courses are funded by the Education and Skills Funding Agency (ESFA) and
therefore they may contact you.
What On Course South West CIC Expects from You
your course and individual learning goals
of non-attendance. If we are unable to contact you regarding your absence,
after 4 weeks you will be withdrawn from the course. You will still be
liable for outstanding course fees.
The ESFA will not co-fund your enrolment on a qualification more than once.
If you wish to enrol on that qualification again, you can but you will need
to pay the full non-funded cost (full cost recovery). Details upon
To keep in contact with your Assessor and make yourself available for work
based assessment visits. If you cancel or fail to attend two consecutive
planned work based assessment visits or do not respond to two requests from
your Assessor to make contact, your details will be passed to the Curriculum
Manager. You will then be requested to make contact within a set period of
time or you will be withdrawn from the course.
To behave in a
way which does not offend others, is not discriminatory in terms of age,
disability, gender or gender identity, ethnic or national origin, faith and
belief or absence of faith, sexual orientation, marital status, pregnancy or
other characteristics and shows care, consideration and respect to all staff
and fellow learners. Further guidance can be found in a range of Company
To behave in a
way which does not cause injury or damage to staff or learners of the
Company, the property of the Company or the reputation of the Company
To arrive for
class ready to learn. We have the right to ask you to leave a class should
your behaviour be detrimental to the group’s
learning. Examples could include arriving under the influence of alcohol or
drugs, behaving in an aggressive manner, arriving in an emotional or
serious instances of the above could result in you being withdrawn from your
course without a refund and still liable to pay any outstanding fees,
further guidance can be found in the Companies policies
To submit your
own original work for all assessments following specific guidelines
according to individual courses
regularly with your tutor an Individual Learning Plan
To comply with
special requirements that may be laid down for a course, through for
example, accrediting bodies; professional bodies; the law that may require
necessary paperwork in line with the funding body requirements.
quality of our service by completing forms and paying of fees promptly.
your accreditation/ exam results/certificates will be withheld if your
course fees are not paid in full.
by you of any changes in your contact details, including your address,
landline, mobile telephone numbers and email address
To comply with
all current and future rules and regulations reasonably laid down by the
Company and notified to the learner
To act at all
times within the law.
Limitation of Liability
will always try to ensure the accuracy of the information that it provides
to the learner with regards to the courses it delivers. However, it may be
necessary for changes to be made, for example, to the content of the course,
the way the course is delivered or where or when it is delivered which may
differ from the information provided through advertisements or literature.
will always try to provide the same tutor for the duration of the course.
However, due to unforeseen circumstances it may be necessary to change the
tutor during the course.
Company makes a refund, for example if a course is closed, then only the
fees paid by the learner will be refunded (refunds for books, materials
etc., cannot be made). Please see the Refunds of Feessection of this document.
will not pay for the loss, damage or theft of property belonging to a
learner. Any property of the learner that is taken onto the premises where
the course is being delivered is entirely the responsibility of the learner.
will take all due care to ensure their health and safety. The Company is not
responsible for personal injury or death of the learner unless caused by the
negligence of the Company or its employees or agents.
The Learner Registration Service
Some of the
information you supply will be used by the ESFA to fulfil its statutory
functions, issue and/or verify your Unique Learner Number (ULN) and up-date
and/or check your own Personal Learning Record (PLR).
Learning Record will include information about your qualifications, awards,
training and learning achievements that you may collect throughout your
lifetime - at all levels and also whilst you are working and learning.
Learning Record can be shared with organisations who have a responsibility
for providing, funding and serving your education and training.
The ESFA is a
public body that funds qualifications and training that you may be
receiving. It is responsible for maintaining ULNs and Personal Learning
Records on behalf of all individuals aged 13 and above in England, Wales and
Learner Number (ULN) is a ten-digit reference number and is unique and
individual to yourself for use within education. Please keep this number in
a safe place you will need it to access your Personal Learning Record.
The ESFA may
obtain and use third party reference data to assist when verifying your ULN
and when checking that the data it holds about you is correct, in order to
comply with the requirements of the Data Protection Act to keep your details
accurate and up to date.
The ESFA may
use your information for management and statistical purposes and for
monitoring the accuracy of the information it holds about you.
The ESFA may
share your ULN and Personal Learning Record information with other education
related organisations, such as your careers service, school, college,
university, Government Departments and public bodies responsible for funding
that you can opt-out of the ESFA sharing your Personal Learning Record.
However, you cannot opt-out of the ESFA storing your information.
opt-out of sharing your participation and achievement data by contacting the
LRS Customer Helpdesk on 0345 602 2589. You will be required to provide some
personal details to confirm your identify, which may include your Unique
Learner Number (ULN), if known.
Course - means the course(s),
programme(s) that the learner has identified on the enrolment form that they
wish to study.
Fees - include tuition and where relevant,
examination, registration and materials fees. Exam, registration and material
fees are non-refundable in most circumstances (see Refund of Fees).
Learner - means the person whose application for enrolment has been accepted
by the Company.
The Company - refers to all of the providers that
are supported via a subcontract of Plymouth City Council or On Course South
West. This includes:
YMCA Plymouth The Mount Batten Centre The
Shekinah Mission Lynher Training North Prospect Community Learning Ltd
Open Doors International Language School